FAQ

Contact Us


Shipping & Returns

Do you accept returns or exchanges?


We want Chiic Happens items shopped directly on this website, to be the best fit for you, so yes, the refunds will be uploaded on a gift card. All unworn and unwashed, original tags still on can be returned or exchanged within 30 days of purchase. Customers are responsible for return shipping.Please, contact us at info@chiichappens.com for return instructions. Due to their nature, all intimates and swimwear cannot be returned/exchanged unless dammaged during shipping. We'd like to encourage you to check our Size Charts, before ordering, so we all save time, energy and help Mother Nature get greener. Also, as thrift store, please understand despite our best efforts showing items as they are, some may appear slightly different than in photos on our platforms. We will not accept refunds requests based on the picture, unless an evident diffrence in the color.




After request submitted, how long to get a refund/exchange?


You can expect a 2weeks ovarall delays, but it can be a little longuer, especially during COVID times, where mailing may slower. As you know, shopping in a thrift shop means you've found unique articles, and we treat every request with the best care and attention, to play fair. Once you've submitted your request throught the contact form, you may receive a confirmation email, before our team get in touch with you to inform you about details. The refund will be operated once we've received the item(s) back, and verified they're in the same condition as sent. We do it to ensure future clients will be expecting the same hight quality when shopping online.




Do you ship internationally?


We currently offer shipping in Canada & Usa. For other countries, the customer is responsible of the shipping. Final sales and a minimum value is required. Please, contact us, providing all your relevant informations: info@chiichappens.com .




Do you have a click & collect service?


Yes, we do! For all our local shoppers around Greater Montreal area, you can book an appointment when checking out, to schedule your best pick-up time. For all questions about this service, we're here info@chiichappens.com .




How long will it take for my order to arrive?


Canada orders should arrive within 2-6 business days. US orders usually take between 7-14 days and international orders would be delivred in 2-3 weeks. We're doing our best to get your items ready-to-go in a 24h after your order secured, and will rely on the shipping supplier you've chosen when you checked out to track your good on it's way to find you. You will find your tracking number in the confirmation email we sent you when it was paid. If you're experiencing difficulties, you can write us at info@chiichappens.com.




How can I track my order?


You can track you order anytime free, HERE.